The Aim of the course
The overall aim of this course is to enable participants to develop the knowledge, skills and attitudes which will enable them to transform themselves from workers to the first line of management. Participants will; gain insight and skills of basic management concepts and work on improving their skills on teamwork and decision making.
Objectives
The overall objective of the course is: o To move participants from a worker mind set to a management mind set o demonstrate personal development through an understanding of the concept and application of basic management principles o begin the process of developing as a manager of people within their organizations.
Course Duration
7 Days off site residential from 9 AM to 17.30 PM Each day consists of four sessions. Working language: English / Sinhala / Tamil
Who Should Attend
Senior Supervisors, foremen, team leaders and other executives in a factory / production environment responsible for tangible outputs. Future leadership prospects
Typical Program
| Understanding the Role of the Supervisor | ||
| Day 1 | A B C D | Opening of the Course, Introductions & Important concepts Overcoming common supervisory challenges and transitional issues Roles and responsibilities of a supervisor Effective and ineffective supervisory behaviors |
| Communication for Supervisors | ||
| Day 2 | A B C D | Balancing tasks and relationships Building relationships and rapport Communication with others / Non-verbal communication Understanding and adapting to different communication styles |
| Managing Interpersonal Conflict | ||
| Day 3 | A B C D | Defining and identifying conflicts Costs and causes of conflict Strategies to manage and resolve conflict Preventing conflict |
| Performance Management of the Line | ||
| Day 4 | A B C D | Set performance expectations Use a tool that makes giving feedback easy Track and document performance Prepare for and deliver a performance review |
| Building and Managing Teams (Groups, Work Gangs & Lines) | ||
| Day 5 | A B C D | Characteristics of effective teams Stages of team development Leading and managing teams Overcoming team challenges |
| Understanding the Employment law | ||
| Day 6 | A B C D | Overview of legal landscape Workplace discrimination and harassment Managing employee leaves of absence Employee performance issues |
| Daily Routine of a Supervisor | ||
| Day 7 | A B C D | Before the start of the shift Beginning of the shift During the Shift Once a Day / End of Day |
Time Lines
| A | 09.00 AM to 10.00 AM | 1 hour session |
| Tea / coffee break | 10.00 AM to 10.15 AM | |
| B | 10.15 AM to 12.15 PM | 2 hour session |
| Lunch | 12.15 PM to 01.15 PM | |
| C | 01.15 PM to 03.15 PM | 2 hour session |
| Tea / Coffee Break | 03.15 PM to 03.30 PM | |
| D | 03.30 PM to 04.30 PM | 1 hour session |